Privacy Policy

HouseJester ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using HouseJester, you consent to the data practices described in this policy.

2.1 Personal Information

We collect information that identifies you as an individual:

• Account Information: Name, email address, password (encrypted)
• Business Information: Business name, contact details, address, phone number, website
• Payment Information: Processed securely through Clerk Billing; we do not store full card details
• Profile Information: Bio, location, preferences

2.2 Usage Information

We automatically collect information about how you interact with our Platform:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent, clicks, search queries
• Analytics: Aggregated statistics about Platform usage

2.3 Content You Submit

• Business listings and descriptions
• Images and logos
• Reviews and ratings
• Inquiries and messages

2.4 Cookies and Tracking

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information.

We use collected information for the following purposes:

3.1 Provide Services

• Create and manage your account
• Process and publish business listings
• Facilitate inquiries between users and businesses
• Process subscription payments
• Provide customer support

3.2 Improve Platform

• Analyze usage patterns and trends
• Optimize search functionality
• Develop new features
• Troubleshoot technical issues

3.3 Communications

• Send transactional emails (confirmations, receipts)
• Provide listing status updates
• Send renewal reminders
• Deliver newsletters (with your consent)
• Respond to inquiries and support requests

3.4 Security and Legal

• Detect and prevent fraud
• Enforce our Terms and Conditions
• Comply with legal obligations
• Protect our rights and users' safety

We process your personal data under the following legal bases:

• Contract Performance: Processing necessary to provide services you've requested (e.g., creating listings, processing payments)
• Legitimate Interests: Improving our Platform, analytics, fraud prevention (balanced against your rights)
• Consent: Marketing communications, optional features (you can withdraw consent anytime)
• Legal Obligation: Compliance with tax laws, court orders, regulatory requirements

5.1 Public Information

Business listings are publicly visible and include business name, description, contact information, and location as provided by you.

5.2 Service Providers

We share information with trusted third-party service providers who assist in operating our Platform:

• Clerk: Authentication and payment processing
• Convex: Database and backend infrastructure
• Resend: Email delivery
• Analytics Providers: Usage analytics and insights

These providers are contractually obligated to protect your data and use it only for specified purposes.

5.3 Legal Requirements

We may disclose information when required by law, court order, or to protect rights, safety, and security.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

5.5 With Your Consent

We may share information for other purposes with your explicit consent.

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (HTTPS/SSL)
• Encrypted storage of sensitive data
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

• Active Accounts: Retained while your account is active
• Closed Accounts: Deleted within 90 days unless legal retention required
• Payment Records: Retained for 7 years for tax compliance
• Analytics Data: Aggregated data may be retained indefinitely

You have the following rights regarding your personal data:

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

HouseJester is not intended for children under 18. We do not knowingly collect information from children. If you believe we have inadvertently collected information from a child, contact us immediately for deletion.

Your data is primarily stored and processed in the UK and EU. However, some service providers may be located outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

With your consent, we may send promotional emails about new features, special offers, or industry news. You can opt out at any time by:

• Clicking "unsubscribe" in any marketing email
• Updating preferences in your account settings
• Contacting us directly

Note: You cannot opt out of transactional emails necessary for service delivery (e.g., payment confirmations, security alerts).

Our Platform contains links to third-party websites (listed businesses, external resources). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

We may update this Privacy Policy periodically. Material changes will be notified via email or prominent notice on the Platform. The "Last Updated" date at the top reflects the most recent revision.

For questions, concerns, or to exercise your rights, contact our Data Protection Officer:

• Email: [email protected]
• Address: HouseJester Ltd, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

• Website: ico.org.uk
• Phone: 0303 123 1113